Tron Xah

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Grand Junction, Colorado

Verify the correct color for my extension

I need to verify that I'm getting the correct color I need a reddish brown color and not dark brown
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Reason of review:
Poor customer service
Anonymous
map-marker Los Angeles, California

Broken

After wearing my extensions for one day they broke
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Antasia Bst

The wire band broke . Can I buy a new wire band separately

Phone number not in service
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Reason of review:
Poor customer service
Arrianne B
map-marker Harker Heights, Texas

No product no response

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Paid and never received I tried contacting several times and left message no response.
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Janet S Ojf

Paid $39.99; Got NOTHING!

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Today is 8/24/18. I ordered double volume extensions on 3/5/18 for $39.99. Here it is almost 6 months later and I never received the item, nor have I heard from the company. I tried sending a message through their "Chat With Us" feature; got nowhere. Now it appears their website is gone. If you go to www.secretextensions.com, you get a message that says "The web address you entered could not be found." I am sure I'm not the only one who has been ripped off by Secret Extensions. I cannot find a phone number for them; otherwise, I would call. This appears to be a typical internet scam--just a way to get your money and leave you high & dry.
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Loss:
$40
Reason of review:
Never got what I ordered

Preferred solution: Full refund

1 comment
Guest

The same thing happened to me. I had ordered twice before and received my packages, but this time...

Kristien Scc

Still waiting for my order. Your. Phone is not in servic

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Tried to contact. Phone is now disconnected!!!
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Anonymous

Unhappy with this product

I received mine , waste of money .. I'm used to extensions you can style, curl, straighten and you can't with these .. they tangle and easily ruined.. try to comb/ brush them and they become a mess . Wasn't happy at all .
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Nidhi Mdp

Am I getting my order or they stole my money

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I put in 2 orders since February 24th is may 21st and I haven't received anything I spent almost $200 I have try to contact them and there phone number is no longer in service email them four five times but no one ever answer. I'm so upset I have been ordering for about 4 years and I never had this problem last time it took a little while but not longer than 2 months I love love Secret Hair Extensions by Daisy Fuentes but I have no idea what's going on and at this point I'm thinking that I'm not getting my order.
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Reason of review:
Order processing issue
Felisia Cee

Bad customer service

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Secret Extensions - Bad customer service
I still haven’t received my package, I’ve been waiting since December and they told me it was already shipped since then. We’re in February already.
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Reason of review:
Order processing issue
Tee H Clf

Paid but never received order

Did Secret Extensions go out of business? Their website is gone... phone number doesn't work? I paid for extensions in November and it's June and I still never received anything!!! I want to get my money back but they seemed to have vanished into thin air and I haven't seen anyone else online having any complaints about them disappearing!! Did Secret Extensions go out of business? Their website is gone... phone number doesn't work? I paid for extensions in November and it's June and I still never received anything!!! I want to get my money back but they seemed to have vanished into thin air and I haven't seen anyone else online having any complaints about them disappearing!!
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Loss:
$70
Reason of review:
Never even received the product!!!

Preferred solution: Full refund

Noelle W Ssk

No product, now website unavailable, no money returned

I ordered the secret extension double volume Feb 2, 2018 today is May 11, 2018 and I have yet to get them. I have e-mailed several times with the promise that they will be another 4 weeks. Now I want my money back and the e-mail, and website is not available. I would like to find out what happened and want my money returned or I will file a suit against this company and Mrs. Fuetes. What a joke, except I"m not laughing. I purchased them based off the commercial for a special event , which has now passed and not I guess I'm screwed for getting my money back. The web states the ip address is unavailable and e-mail sends it back as undeliverable. *** , never again will I buy from them
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Loss:
$45
Cons:
  • Poor quality
  • Not getting the product
  • Poor customer service
Reason of review:
Poor customer service

Preferred solution: Full refund

Lisa T Qtb
map-marker Austin, Texas

lisa

I have been waiting since Jan and have not received them.
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Tylah Bfs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No responses about my order

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Ordered on 2/26 haven’t received a shipping notification yet can’t reach anyone by phone as it’s not in service and no one is responding to my emails
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Reason of review:
Order processing issue
Silvana Gmv
map-marker Bountiful, Utah

My extensions haven’t arrived yet

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Such a scam!!!!! Been over a month since I ordered. so confirmation email and no customer service phone number. DONT ORDER FROM SECRET HAIR!!!
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Reason of review:
Poor customer service
Jennifer R Czn

Scam don’t order

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Ordered 3/9/18, charged card immediately and now number disconnected. Input into tracking and order doesn’t exist
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Reason of review:
Order processing issue
Rolen Xxv

Password reset

I just contacted them. I wish they had a phone number
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Reason of review:
Poor customer service

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